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Questions or Feedback?

Call us at 1-800-GM DRIVE

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From anywhere in Canada or the United States, call us at:
1-800-268-6800

Frequently Asked Questions

How do I find a Cadillac dealer that is conviently located to me?

Click here to use the Locate a Dealer tool found at the top of this page.

Or you can call the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483) to be directed to your nearest dealer.

Can my dealership provide warranty service for a GM brand other than the ones they currently sell and service?

Yes. However, for non-emergency warranty repairs (the vehicle is drivable and does not pose a driving hazard), it is recommended that customers take their vehicle to a dealership that currently sells and services brand. If the customers believe that the issue they are facing creates an emergency, they can take their vehicle to any GM dealership for warranty repairs. In these cases, the GM dealership must determine if they have the training and tools necessary to perform a warranty repair on another make vehicle.

Is there any impact to my warranty or GM services such as OnStar®, XM Radio or Roadside Assistance?

Your GM Warranty is sound: GM continues to offer and honour industry-leading warranty coverage on past and future purchases for our full vehicle line-up. Service will continue to be performed through authorized Cadillac dealers, with genuine GM parts. The same holds true for customer purchased General Motors Protection Plan (GMPP) extended warranties. We also want to reassure you that there are no changes to the GM services, like Roadside Assistance, OnStar® and XM Radio.

Who will honour Lube Oil Filter "LOF" (or other services) purchased from a dealer who is now closed?

Dealers are independent businesses. If the service offers were part of a package purchased or received from a dealer that is now closed those offers can no longer be redeemed. Any "no charge" GM corporate maintenance programs that are administered by GM can be honoured at any Cadillac dealer.

Can I buy parts online?

No. GM parts can only be purchased through your authorized local Cadillac Dealer.

Where can I find older vehicle parts?

Visit your nearest dealership's parts department, where they can assist you in finding the right parts for your vehicle. Find a dealer near you by using our Dealer Locator tool found on this page.

My dealer closed. Can I go to a different divisional dealer that is right around the corner for warranty service?

Yes. However, for non-emergency warranty repairs (the vehicle is drivable and does not pose a driving hazard), it is recommended that Cadillac customers take their vehicle to a dealership that currently sells and services the Cadillac brand.

If the customer believes that the issue they are facing creates an emergency, they can take their vehicle to any GM dealership for warranty repairs. In these cases, the Dealership must determine if they have the training and tools necessary to perform a warranty repair on another make vehicle.

Who do I contact if I have a concern with my vehicle?

Your satisfaction is important to your dealer and to GM. Any concerns with the sales transaction or operation of your vehicle should be resolved by your dealer's sales or service department. If your dealership has closed, you can locate a dealer near you by using the tools on this page or by contacting the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).

I have questions about my lease. Where can I find assistance?

For questions related to financing, please click here.

For lease-end questions click here.

Or contact the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).

GM in the US has renewed leasing. Has GM Canada?

GM Canada has announced leasing for all new Chevrolet, GMC, Buick and Cadillac vehicles, with terms ranging from 36 to 48 months. For more information visit your local Cadillac dealer, or contact one of our customer care representatives on our Live Chat service.

What is GM Smart Purchase® financing?

GM Smart Purchase® Financing is a new and affordable financing option that is an alternative to lease financing. This flexible loan product lets you own your vehicle, while still allowing you to return it for a predetermined price at a date agreed upon within your contract. It is a fixed rate, fully amortizing product with terms up to 84 months.

To learn more about GM Smart Purchase® Financing, click here.

Where do I go if I have questions?

If you have additional questions that have not been addressed on this site, please contact the GM Canada Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).

My dealer has closed. What do I do now?

Please be assured that there will still be a Cadillac-supported dealer to assist you with your sales and service needs. Please use the tools on this page to find the appropriate dealer most convenient to you.

Has the GM Card Earnings program changed?

The GM Card® is no longer available. However, the full amount of your GM Card Earnings can be redeemed from GM towards the purchase or lease of an eligible new Chevrolet, Buick, GMC, or Cadillac vehicle (subject to Vehicle Redemption Allowances) until December 17, 2017.

For more information on the GM Card and your Earnings please click here.

If you have any more questions that haven't been addressed on this site, please submit your own question or contact us directly and speak to one of our Customer Care Ambassadors on our Live Chat.

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New Vehicle Offers

Cash For Leases
Want to get into a new Cadillac vehicle early? Our new Cash For Leases program will help you transfer your current lease, plus you’ll receive $1,500 towards a new eligible GM vehicle.

Find out more

 

Live Chat

Questions or Feedback?

Do you have questions about your ownership? Chat online with one of our Customer Care Ambassadors.

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Owner Privileges

It wouldn't be a Cadillac without privileges
Every Cadillac includes one year of the OnStar®* Directions & Connections Plan, No-Charge Scheduled Maintenance, and an extensive warranty that's virtually unrivalled.

Explore Your Owner Privileges

 

Upcoming Events

Auto Show 2012

Auto Show

Come see what we have in store this year, as Cadillac presents its exciting new lineup.

Montreal - January 13-22

Toronto - February 17-26

Edmonton - March 1-4

Quebec City - March 6-11

Calgary - March 14-18

Ottawa - March 22-25

Vancouver - March 27-April 1

 
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